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Squeeze Wax Q & A

How do you use the wax? - It's easy peasy! When you receive your order gently massage the bag to soften the wax. Sometimes there is a little "plug" as we like to call it, that forms at the top when the wax cures & solidifies. To get the best results start with a clean warmer.

How much wax do I use? - As much or as little as you want! For larger rooms we suggest a bigger amount, however; you can always start small and add more later if you want a stronger scent!

How do I store them?- Store them at room temperature. Colder Temps will cause the wax to become firmer. As mentioned above, give it a gentle massage and it will be good to go!

What type of wax do you use? - We use a soy based wax. Soy is a cleaner burning wax made with no toxins, carcinogens or pollutants.

What made you choose squeeze wax over traditional wax cubes?- When we started our company we wanted something fun that not a lot of people in our area offered & came upon squeeze wax! Another contributing factor was the fact that squeeze wax has a higher oil content (depending on your formula), allowing a higher amount of FO to be added. Thus, providing a longer lasting scent!

Diffuser Q & A

How do I use the diffusers?- When you receive your diffuser there will be a little plastic plug in the top of the glass bottle when you take off the wooden cap. Take that out. For the hanging diffusers you simply screw the lid back on and tip it for 3-5 seconds or until the cap becomes wet looking. Then, simply hang the diffuser. Do not OVER SATURATE the cap. For the vent clip diffusers, take the plug out, screw the lid on and stick the 2 diffuser sticks in the holes located on the top of the cap. DO NOT TIP THESE.

How long do they last?- Typically 1-3+ months

Where can I put them?- The hanging diffuses you can put virtually anywhere you can hang something! The vent clips are designed more for automobile use. The vent can be positioned to work for both vertical and horizontal vents.

Immediately clean any spills or dripping from diffusers. Contents may cause damage if left for prolonged periods on vehicles surfaces. Ensure the diffuser is not tilted or rubbing on any surfaces. MK Design Co is not responsible for ANY damages due to improper handling.

Policy & Procedures

MK Design Co. is not responsible for ANY lost, stolen or damaged items. It is YOUR responsibility to put the address on the order correctly. Once the package leaves our hands it is out of our control. We will provide the tracking number upon fulfillment. If your package does not arrive, please contact your local post office to file a claim with them. We will provide you the necessary paperwork (if needed) to help your claim.

Refunds/exchanges are not permitted at this time. All orders are shipped the same day if placed by 12pm CST. Orders are shipped on business days only. If you order over the weekend, your order will go out the next business day.

FALSE CHARGEBACKS WILL GET YOU BANNED!!!